A: We have over 10 years of experience serving more than 5000 customers from overseas, our operations are ISO 9001:2015 and IATF16949:2016 certified, and our products comply with UL, KCC, FCC, CB, KC, GS, CCC, CE, c TUV us, and ROHS marks.
Q: Can I order samples?
A: Yes, we welcome to order samples to test and check the quality. We also accept mixed samples. Please contact our sales staff for enquiry.
Q: What is the delivery time?
A: Sample orders take 3-5 days; mass production takes 2-3 weeks depending on the quantity and style of the order.
Q: Can I customise the products, packaging and logo?
A: Yes, we support OEM&ODM, just send us the design you need or share your idea with us and we can make it happen for you!
Q: What is the MOQ for customised products?
A: Logo customisation is 200pcs, packaging customisation is 1k, product development customisation needs to be done on a case-by-case basis. Therefore, you can send us the styles for more details.
Q: Can you help with labelling or drop shipping?
A: Yes, we can help you with labelling or drop shipping according to the requirements of different e-commerce platforms.
Q: How do you calculate the freight charges?
A: The freight cost is determined by the destination, weight, package size and packing method of the goods. If you need us to quote the shipping cost for you, please let us know the specific details.
Q: How do you guarantee the quality? Do you offer after-sales warranty?
A: First of all, our products are under strict quality control, and each product will be QC before shipment to ensure product quality. As long as it is not man-made damage, we provide six months to one year after-sale warranty, but you need to pay the shipping cost.
Q: What are the payment methods?
A: Our payment methods are Trade Guarantee, T/T, Westernunion, Moneygram.
Q: How can I contact you and start cooperation?
A: Now you can send inquiry, Alibaba message or communicate with us via wechat, whatsapp, email to send your specific requirements, our team will reply promptly within 24 hours to start cooperation.
